Refund Policy

1. Satisfaction Guarantee

HellCarse offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, craftsmanship, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both standard and custom-made products, with some specific conditions for custom orders as detailed below.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that have manufacturing defects or are otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the estimated delivery timeframe, resulting in the product no longer being needed or useful
• General Dissatisfaction: If you are unhappy with a standard (non-custom) product for any reason, within the return timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of delivery for standard products
• 7 days of delivery for quality issues with custom products
• 48 hours of delivery for missing or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For non-custom products, we may request that you return the item before processing a refund. For custom-made products with quality issues, we typically do not require returns unless specifically requested. If a return is required, we will provide instructions and cover return shipping costs for items with quality issues.

5. Custom-Made Products

Due to the personalized nature of custom-made products:

• Refunds for custom products are only available for quality or manufacturing defects
• We cannot offer refunds for custom products if you simply change your mind or made an error in your specifications
• Custom products cannot be returned or exchanged unless they have quality issues
• If a custom product has a manufacturing defect, we may offer repair, replacement, or refund at our discretion

We take extra care with custom orders and will confirm all specifications with you before beginning production to minimize the chance of errors.

6. Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit or debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• PayPal payments will be refunded to the same PayPal account

In some cases, we may offer store credit or gift cards as an alternative refund method, especially for promotional or discounted purchases.

Refund processing times vary by payment method, but typically take 5-10 business days to appear in your account after we process the refund.

7. Shipping Costs

Our refund policy for shipping costs is as follows:

• If you receive an incorrect or damaged product, we will refund the original shipping costs
• If you are returning a product due to a change of mind (for non-custom items), the original shipping costs are non-refundable
• If we request that you return an item, we will cover the return shipping costs by providing a prepaid shipping label or reimbursement

8. Exchanges

If you would prefer to exchange your item rather than receive a refund:

• For standard products, exchanges are available within 14 days of delivery
• For custom products, exchanges are generally not available unless there is a quality issue
• If the exchanged item is of greater value than the original, you will need to pay the difference
• If the exchanged item is of lesser value than the original, we will refund the difference

To request an exchange, please follow the same process as requesting a refund and specify that you would like an exchange instead.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at: